We recognise that the cloud computing works differently from traditional IT infrastructure, therefore it demands different mind-set and methodology to manage and support it. The focus is no longer on the hardware and its specifications, but the service and functionality your cloud partners deliver and support. You don’t need a comprehensive warranty on the equipment, instead, an SLA (Service Level Agreement) that ensures access to your data and applications as and when needed.
Your infrastructure hosted with OrbitCloud™ is covered by Switch MSP Orbit360™ managed services. Other third party cloud partners, such as Microsoft for its Office 365, have and will be meeting their own SLA. We will be constantly and proactively monitoring and managing your cloud infrastructure with our sophisticated and world-class support platform, the same as we do your on premise deployment. This means that should there be an issue, we will know the moment it occurs – probably before you do. And we will take ownership of the issue and manage it through to resolution.
Regardless whether your infrastructure is in the cloud, on premise or hybrid, we will ensure that it keeps running at peak performance and deliver maximum return on your investment.